On the first day, I discovered the ability to Purchase as a Guest on ryerson.com.
All I need is my
email and zip code in order to get real-time local inventory and pricing, and the ability to
purchase using my credit card.
On the second day, I was stumped. I needed more information about a grade of
material for a project.
Navigating to ryerson.com I was instantly greeted by Live Chat where a Ryerson sales expert was able
to answer my questions virtually.
On the third day
, I had a quick question on inventory. But it was past regular
business hours when I
would normally contact my Ryerson sales representative. Then I realized I could Check Stock
Availability Online 24/7 via ryerson.com
On the fourth day, I knew it was time to create my ryerson.com account. You see, I
tend to order the
same items on a regular basis. With an account, I am able to create shopping lists
(and check ‘em
twice) and save for later. When I’m ready to purchase I simply hit submit!
On the fifth day
, I realized how simple it is to create and convert quotes online!
While shopping lists allow me to save items, e-quotes allow me to add pricing too! It is important
to keep in mind that prices are only good for five days (or the end of the month, whichever comes
first). And in those instances when I do price a request with my sales representative, those quotes
are saved to my online account too!
On the sixth day, I needed to find a solution in those instances when I wasn’t an
approved buyer. With Request to Purchase I am able to generate a quote online and send it directly
to my approved buyer, who can then go ahead and purchase. That’s a gift that keeps on giving the
On the seventh day, I found a way to skip the line when it comes to purchasing.
Express Checkout is a great feature when I am in a hurry, allowing me to skip three steps in the
standard check-out process.
On the eighth day
, I got a bit nervous. What if my order doesn’t arrive on time?
Then I received an Advanced Shipping Notification
from ryerson.com letting me know that the material
was on the way. I slept a lot easier that night!
On the ninth day
, I was in a giving mood. My warehouse manager was struggling with
some inefficiencies when it came to ordering parts. I told him about Bar-Code Scanning
us to transform a list of part numbers into digital bar
. When it’s time to re-order parts, we
simply scan the bar codes with our mobile device and they are on the way.
On the tenth day, I got curious. Just how many locations does Ryerson have and what
capabilities are closest to me? With the Dynamic Mapping feature on ryerson.com I can easily search
by location (100+ across North America!) for material types and processing capabilities.
On the eleventh day, I was feeling ambitious. I had a very large spreadsheet of
items. Rather than input each individual I tried the Bulk Upload feature that enabled me to upload
my list of parts and quantities from Excel or CSV files.
On the twelfth day
, I had a big meeting with a customer. Wanting to keep her in the
loop on the latest market trends I turned to The Gauge, Ryerson’s online source for market
. Each month I get access to the Monthly Market Report which tells me where prices are
headed and why. My customer was impressed, and so was my boss!